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Delivering Bad News in Good Ways: Turn difficult conversations into purposeful dialogue, positive outcomes, & focused results in 3 easy steps (Volume 1)
Download Ebook Delivering Bad News in Good Ways: Turn difficult conversations into purposeful dialogue, positive outcomes, & focused results in 3 easy steps (Volume 1)
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Review
"For anyone who leads teams or projects, this is a must-read guide to empower the discussions you need to be having but have been putting off."Speaker, Author, Executive Coach | Institute for Leadership Excellence & Development Inc. and People and Projects Podcast"I want you to know I think you've done a superb job! Â It's immensely readable. Â It moves along at a great pace. Â It's very relatable. Â I easily see myself in what you're writing about and I think others will see themselves. Your technical information is on point and you never get bogged down in explaining these principles. Â You really know your target group. Â And, most importantly, your readers will walk away with something they can quickly apply to their lives. Â I can't tell you how well I think you wrote this."Â Cary A. Weber, Ph.D., Chief, Behavioral Health USAHC Baumholder
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About the Author
Alison Sigmon is a longtime PMP certified project manager, clinical therapist, and business executive. She has co-founded or worked with several startup companies in the digital space. Companies and organizations around the world have relied on her expertise to train, facilitate, consult with, and coach tens of thousands of people. She has won several awards for her leadership and training efforts.She has led projects for the following: software and user experience design; digital content strategy; brand design and development; marketing, advertising, and communications strategy; business development and fundraising; video design and production; and ecommerce.Her efforts focus on the behavioral side of project management and relationships. Articles, presentations, and training materials can be found at several noted digital and traditional publications and her website at alisonsigmon.comDelivering Bad News in Good Ways is Alison's first book, and the first in a series on the subject.An avid distance runner, writer, hiker, and traveler, Alison is a Gulf War veteran.
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Product details
Series: Delivering Bad News in Good Ways
Paperback: 190 pages
Publisher: Alison H. Sigmon; 1 edition (April 25, 2016)
Language: English
ISBN-10: 0692701702
ISBN-13: 978-0692701706
Product Dimensions:
5 x 0.5 x 8 inches
Shipping Weight: 7.2 ounces (View shipping rates and policies)
Average Customer Review:
4.5 out of 5 stars
42 customer reviews
Amazon Best Sellers Rank:
#1,245,327 in Books (See Top 100 in Books)
Imagine how your life could change if you were suddenly able to deliver verbal “tough love†with grace and tact? All those situations where the proverbial “white elephant†no longer keeps you locked into inaction. In my life I’ve found it very difficult to do this, and yet, with the refined and tested SED method, I’m confident I have a much more effective toolset to work with. First, I never thought about how delivering bad news can actually be a good thing, and in the best interest of others, in order to bring out better ends. It’s easy to fall prey to the “lure of magical thinking†and allow fear to keep us in a state of perpetual denial. Second, she goes into a very thorough explanation of how the mind works, and how to harness it to diffuse our internal fears, pivot to a more rational frame of mind, and architect a far more effective path of communication. Third, she offers deep insight into the various decision-making styles of audience, so you can tailor your message in the most palatable way for them. It’s not easy, and there is no “silver bullet†because every audience and situation is a little different. However, the book does something that surprised me….it equips you with everything you need to handle this from an inside-out perspective. The journey starts with us, and our minds, and the more we can navigate this mentally in advance, and prepare ourselves for many of the probable scenarios, the more our fear dissolves and we actually enjoy being agents of change.
What I really love about this book is the way that information is unfolded. Sigmon starts each chapter with a story of a communication disaster. But, in each of the stories, I was able to relate to at least one element. This made me crave the next part of each chapter where she would go over how to eliminate this communications flaws. As someone who has started a few businesses and is learning the art of management, this has been an invaluable resource for me.
I have spent over four decades thinking and writing about ways people in group and organizations can communicate, resolve conflict, problem solve, make decisions, and work together more effectively. In my judgment Allison Sigmon’s new book Delivering Bad News in Good Ways is an important contribution to this field, and I like it a lot.After providing a straightforward definition of effective communications, as an “exchange of information among individuals and groupsâ€â€¦ “delivered in a good and timely manner, †Ms. Sigmon describes the difficulties we all have in providing negative feedback and delivering bad news. She then proceeds to describe several practical steps we can take to help this unfortunate situation.Several aspects of Delivering Bad News in Good Ways stand out. The anecdotal stories used to begin each chapter are cleaver and realistic. They portray the problems faced by individuals in real life situations and provide a backdrop for providing valuable tips and advice. The advice provided goes beyond common sense and is laced with more than a smattering of science drawing from psychology and social psychology, and includes well respected references to sources like David Brooks’ The Social Animal and several contemporary researchers in the neurosciences. Her descriptions about how the human mind works and the effects of emotion on human interaction in social situations are particularly strong as is her three step process: Separate, Evaluate, and Deliver (SED) for achieving clear communication and problem solving in difficult situations.The examples provided, though excellent, are sometimes a bit difficult to follow. In the main, however, the writing style is clear and straightforward making the book easy to read and understand. If a second edition of the book is under consideration, I recommend that the “chapter takeaways†feature be expanded to provide more thorough chapter reviews and that the checklists that appear throughout the book be judiciously trimmed.
"How to" books abound; but this one is actually presented in a clear, uncluttered way, interspersed with personal dialogue, humor, quotes and helpful tips. Each chapter begins with a real-life example, and a colorful cartoon characterization. "We tend to connect the dots without first collecting the dots." i.e. How much does a ball cost if the bat and ball together costs $1.10, and the bat costs a dollar more? (Not 10 cents.) Her 3-step plan has merit: Separate, Evaluate, Deliver. And we learn the value of 'counting to ten'. Worthy words of wisdom!
Chapter by chapter, example by example Ms. Sigmon shows us the way out of being 'stuck' when delivering bad news-whether to fellow workers, employeer, or ourselves. She provides a clear and concise roadmap for successful, productive communication. If I were still in corporate America this book would be part of management training on all levels of my organization. In personal life the examples remain just as valid. Well written - a valuable tool!
Not only does this book show you how to deliver bad news in good ways, but it shows you how your own psyche can alter the way you see your environment and how each day is molded by our responses to said news.The sections are split in odd ways and to really grasp this book, I recommend reading this book in as short of a time period as possible. If you space it out, there will be references from previous scenarios that might take a moment to recollect. Overall, this is a great read and I recommend it to those in Management positions or those that must deliver bad news on a regular basis.
The text of this book on the Kindle version is too light to read comfortably. I'm using an e-ink Kindle so you may not have a problem if you're reading it on a Kindle Fire or the Kindle app. I found the text lightness way too annoying. I had to use Calibre to edit the CSS stylesheet to darken it. (Instructions by Google search: Faded text in one specific book : kindle - Reddit)I haven't read much of the book yet, only the intro, but I'll update my review (removing stars) if necessary.
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